Andrea
Talking Therapies
CBT & EMDR Online
Copyright Notice
No part of the materials published on this website may be copied for personal, commercial, or non-commercial use without our express authorization. Websites linked from our site are governed by their own copyright policies.
These materials may not be distributed, modified, posted on other websites, or used for public or commercial purposes without permission.
Written consent is required to copy or post any portion of these publications.
Informational Purpose Notice
The content on this website is provided for informational purposes only and should not be interpreted as medical or legal advice.
For any medical concerns or decisions related to your health and wellbeing, please consult a qualified healthcare professional.
The examples, cases, and stories presented on this website are entirely fictional and are not based on any specific real individual. Any resemblance to actual persons, living or dead, is purely coincidental.While we aim to provide accurate and up-to-date information, we do not make any express or implied representations, warranties, or guarantees regarding the accuracy,completeness, or timeliness of the content on this site.
Cookie Policy
This website does not use cookies
Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details of the data controller
Andrea Di Giovenale
Email: a.digiovenale.therapy@outlook.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
-
Names and contact details
-
Addresses
-
Date of birth
-
Payment details (including card or bank information for transfers and direct debits)
-
Health information (including dietary requirements, allergies and health conditions)
-
Records of meetings and decisions
-
Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
-
Health information
We collect or use the following information to comply with legal requirements:
-
Name
-
Contact information
-
Financial transaction information
We also collect or use the following information to comply with legal requirements:
-
Health information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
-
Consent
-
Contract
-
Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
-
Consent
-
Contract
-
Legal obligation
Where we get personal information from
-
People directly
-
Health care providers
-
Insurance companies
How long we keep information
In compliance with legal requirements, and insurance requirements, we are obligated to retain basic customer information (such as Contact, Identity, Financial, and Transaction Data) for six years after a customer relationship ends, primarily for tax purposes.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected including to meet any reporting, legal, and accounting obligations .
Once the retention period has expired, your Personal Data will be securely deleted.
Who we share information with
Others we share personal information with
-
Insurance companies
-
Health care providers
-
Organisations we need to share information with for safeguarding reasons
-
Emergency services (where necessary)
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
How we safeguard your personal data
We understand the importance of data security to our customers. Rest assured, we handle your personal information with the high level of care needed and have implemented appropriate security measures to prevent unauthorized access, misuse, accidental loss, alteration, or disclosure of your Personal Data.
Your data protection rights
Under data protection law, you have rights including:
-
Your right of access - You have the right to ask us for copies of your personal data.
-
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
-
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
-
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
-
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
-
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
-
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, we would be grateful if you would contact us first in order to allow us to try resolve the issue for you. You can contact us or make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113